hi, i'm garrison

I'm a hybrid designer who enjoys data deep dives and interviewing people to find the stories and patterns that drive human-centered decision-making for innovative teams at Capital One, Informa, NASA Jet Propulsion Lab, and Oregon State.

work 

Capital One
Alternative Single Sign-On

Concept testing and validation of alternative sign-on flow for new and existing customers

Capital One
Digital Account Opening

Multi-channel user research to digitally transition small business account opening

Informa
Digital Banking Hub

Heuristic evaluation to revise an internal dashboard application

NASA JPL
Universal Software Catalog

Evaluation and redesign of lab software catalog with user interviews + Figma

UCI Medical Center
Interactive Clinic

Experience design for patient onboarding and breast cancer education

OSU Robotics Lab
Human-Centered ML

Automated survey design in Qualtrics with data transformation in Python

but that's not all...

Interested in my work? Want to learn more?
Let's get in touch.

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You can also check out my past projects in the next section.

side of desk

Patient Zero VR
Hughes Media Lab

Usability evaluations and testing pipeline for an educational virtual reality game

Versatile
Global Game Jam 

Project lead and illustrator for storytelling-based tabletop card game

Hot Brass
Fellow Traveler

Unofficial heuristic evaluation for an in-development multiplayer strategy game

Education DB
UXPA Los Angeles

Survey and card sort for a user experience design training and educational program database

testimonials

"

During our time together at Capital One, Garrison was such a pleasure to work with and so knowledgeable about the UX research process — while helping me with my research, he always approached each study with the thoughtfulness and rigor as if it were his own. And with each insightful and intentional question, it was apparent that he was always putting the customer first. Garrison has a hunger for user centric design and I’m excited to see where it takes him!

― Allison Richards (Principal Product Designer)
Capital One

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